Can you describe how the fabric wall art is made?
We carefully select the best section of the pattern for the canvas size and hand stretch the fabric over a stretched canvas timber frame. The back of the wall art is finished professionally to ensure that your wall is not scratched or marked. The lightweight frame is then ready to hang with standard hooks or temporary removable 3M hooks (great for rental properties).
Various custom made frame sizes can also be made upon request.
What is the largest canvas size you can make?
If your wall art needs to be posted, due to postal restrictions, the largest size we can post is 121.8 x 60.9cm or 91.4 x 91.4cm.
We suggest purchasing two or more of the same size canvas to create the effect of a large piece of wall art. The result is impressive.
If you are able to pick the wall art up from Barwon Heads, Victoria, we can make a larger size canvas. Just email us for further details.
Do your cushion covers include the cushion inserts?
The cushion covers do not include the cushion inserts. These can be purchased separately on the website or they are readily available at department and home wares stores.
If I order two or more half metres (19 inches) of fabric, will it come as one uncut piece?
Yes.
I like your fabric styles and designs, but I have something in mind and can't see what I'm looking for. Can you help me?
Sure. Simply email us with your specific colours/designs/style and we might be able to find a fabric to suit what you have in mind. We love fabric.
How do I make a purchase from your website?
You can make a payment with Mooch Designs at any time of the day or night. Simply add the items you wish to purchase to your cart. Update the quantities as required and choose the appropriate postage option. For cushion covers and/or fabric only, choose the CUSHIONS/FABRIC ONLY postal option within Australia. For wall art and cushion covers with inserts, choose "POST to" for your location. Then hit next.
Which payment methods are accepted?
Our secure website accepts payments by credit card or PayPal. You do not have to have a PayPal account to use this payment method. Your order will be processed by PayPal which is one of the safest and most recognized ways to shop online as they offer independent security and buyer's protection. A leader in security technology PayPal uses state of the art fraud prevention to stop cyber crime. As a fraud prevention measure you will receive an email for every online payment you make with PayPal. Your transactions are also covered by PayPal's Buyer Complaint Policy.
If you are an Australian resident and wish to pay via bank deposit, simply email or phone us with your order details and we can provide you with the information required.
How long does it take to receive an order?
If you have purchased fabric or an item from the "Sale" pages, in most cases the item is ready to post within two working days. If the item you have purchased needs to be made, we request that you allow ten working days for us to complete your order.
If there is going to be a delay, we will let you know. We update our website on a regular basis and have most fabric and hardware in stock, however from time to time there may be a delay or we may be unable to fulfil your request. This is often due to external influences such as changes with supplier's products.
If your order is urgent, please let us know and we may be able to prioritise your order. Express post is also available at an extra cost.
Delivery within Australia can take between 1 and 10 working days. If you do not receive your item within this time frame, please firstly contact your local post office to ensure the parcel is not awaiting collection.
If the order goes missing or is damaged in transit, we will contact Australia Post on your behalf and lodge an enquiry or lodge a compensation claim with Australia Post. The upmost care will be taken to ensure your item/s are packaged correctly and arrive safely at the address provided.
Do you post internationally? (Outside of Australia)
Yes, we can post all cushions and fabric internationally. The largest wall art that we can post is 60.9 x 60.9cm (24 x 24").
Please
email us with your order details. We can then confirm the postage costs. If you are happy to go ahead with the order, we will email you an invoice via PayPal with the total cost of your order including postage.
International Registered Post - contact us to confirm postage costs for your order.
Weight | Asia Pacific | USA/Canada/Middle East | Rest of the world |
Up to 500g | $21.00 | $24.00 | $27.00 |
Over 500g up to 750g | $27.00 | $31.00 | $37.00 |
Over 750g up to 1000g | $33.00 | $38.00 | $47.00 |
Over 1000g up to 1250g | $39.00 | $45.00 | $55.00 |
Over 1250g up to 1500g | $45.00 | $52.00 | $64.00 |
Over 1500g up to 1750g | $51.00 | $60.00 | $73.00 |
Over 1750 up to 2000g | $56.00 | $66.00 | $82.00 |
International deliveries can take between 2 to 5 weeks depending on your location.
I like the product but it doesn't match my decor. Can I exchange it?
Please contact us within 7 days of receiving your item to discuss this. In most cases, you can post the undamaged and unused item back to us at your expense in exchange for your preferred item. We do not refund for change of mind.
Further, while we take great care and attention to colour correctness, please note that due to varying colour calibrations of printers and monitors, variations may occur between seen design and finished product. Please ensure all questions are asked before submitting orders. Fabric samples are also available upon request.
Do you offer refunds?
In the unusual instance that an item is faulty, please contact us and we can organise a refund or ensure that the situation is rectified.
And....
Mooch Designs is not liable to you or any other person for indirect, consequential or incidental damages or expenses of any kind arising from or relating to the sale and purchasing of the products.
Any other questions?
Mooch Designs strives to provide quality products and excellent, friendly customer service.
