Contact Us

Bringing contemporary home decor to your space.

 

Post      PO Box 6131, Highton VIC 3216

Email    enquiry@moochdesigns.com.au

 

We will endeavour to complete orders within ten working days and post items carefully via Australia Post.

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FAQ's (Frequently Asked Questions)

 

Can you describe how the fabric wall art is made?

We carefully select the best section of the pattern for the canvas size and hand stretch the fabric over a stretched canvas timber frame.  The back of the wall art is finished professionally to ensure that your wall is not scratched or marked.  The lightweight frame is then ready to hang with standard hooks or temporary removable 3M hooks (great for rental properties). 
 
Various custom made frame sizes can also be made upon request. 
 
What is the largest canvas size you can make?
If your wall art needs to be posted, due to postal restrictions, the largest size we can post is 121.8 x 60.9cm or 91.4 x 91.4cm. 
 
We suggest purchasing two or more of the same size canvas to create the effect of a large piece of wall art.  The result is impressive.  
 
If you are able to pick the wall art up from Barwon Heads, Victoria, we can make a larger size canvas.  Just email us for further details. 
 
Do your cushion covers include the cushion inserts?
The cushion covers do not include the cushion inserts.  These can be purchased separately on the website or they are readily available at department and homewares stores.   
 
If I order two or more half metres (19 inches) of fabric, will it come as one uncut piece?
Yes. 
 
I like your fabric styles and designs, but I have something in mind and can't see what I'm looking for.  Can you help me
Sure.  Simply email us with your specific colours/designs/style and we will provide you with some alternative fabric choices.  We love fabric. 
 
How do I make a purchase from your website?
You can make a payment on the Mooch Designs website at any time of the day or night.  Simply add the items you wish to purchase to your cart.  Update the quantities as required and choose the appropriate postage option. we have flat rate postage for any number of items within Australia.  We offer $8 flat rate postage for cushion covers, fabric and doorstops or $15 flat rate postage for wall art and cushion inserts. 
 
Which payment methods are accepted?
Our secure website accepts payments by PayPal or credit card.  If you are an Australian resident and wish to pay via bank deposit, simply email or phone us with your order details and we can provide the information required.
 
You do not have to have a PayPal account to use this payment method.  Your order will be processed by PayPal which is one of the safest and most recognized ways to shop online. A leader in security technology, they offer independent security and buyer's protection. PayPal uses state of the art fraud prevention to stop cyber crime. As a fraud prevention measure you will receive an email for every online payment you make with PayPal.   Your transactions are also covered by PayPal's Buyer Complaint Policy.
 
How long does it take to receive an order?
If you have purchased fabric or an item from the "Clearance" pages, in most cases the item is ready to post within two working days.  If the item you have purchased needs to be made, we request that you allow ten working days for us to complete your order. 
 
If there is going to be a delay, we will let you know. We update our website on a regular basis and have most fabric and hardware in stock, however from time to time there may be a delay or we may be unable to fulfil your request.  This is often due to external influences such as changes with supplier's products. 
 
 If your order is urgent, please let us know and we may be able to prioritise your order.  Express post is also available at an additional cost.
 
Delivery within Australia can take between 1 and 10 working days.  If you do not receive your item within this time frame, please firstly contact your local post office to ensure the parcel is not awaiting collection. 
 
If the order goes missing or is damaged in transit, we will contact Australia Post and lodge an enquiry or lodge a compensation claim.  The upmost care will be taken to ensure your item/s are packaged correctly and arrive safely at the address provided. 
 
Do you post internationally?  (Outside of Australia)
Yes, we can post all cushions and fabric internationally.  The largest wall art that we can post is 60.9 x 60.9cm (24 x 24"). 
 
Please email us with your order details.  We can then confirm the postage costs.  If you are happy to go ahead with the order, we will email you an invoice via PayPal with the total cost of your order including postage. 
 
International Registered Post - contact us to confirm postage costs for your order.
 
International deliveries can take between 2 to 5 weeks depending on your location.
 
I like the product but it doesn't match my decor.  Can I exchange it?
Please contact us within 7 days of receiving your item to discuss this.  In most cases, you can post the undamaged and unused item back to us at your expense in exchange for your preferred item.  We do not refund for change of mind. 
 
Further, while we take great care and attention to colour correctness, please note that due to varying colour calibrations of printers and monitors, variations may occur between seen design and finished product. Please ensure all questions are asked before submitting orders.  Fabric samples are also available upon request. 
 
Do you offer refunds?
In the unusual instance that an item is faulty, please contact us and we can organise a refund or ensure that the situation is rectified.
 
And....
Mooch Designs is not liable to you or any other person for indirect, consequential or incidental damages or expenses of any kind arising from or relating to the sale and purchasing of the products.
 
Any other questions? 
Just contact us.  Email enquiry@moochdesigns.com.au  
 
Mooch Designs strives to provide quality products and excellent, friendly customer service.